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Tough Customers: Dealing with Difficult People in Vocational Rehabilitation Services

Event Date(s): 

Wednesday, September 2, 2015

Event Time: 

10:30 AM to 12:00 PM


Online Webinar

Dealing with Aggression

Week 1 of a 4 part series

Dealing with customers who have aggressive communication style. How to work more effectively with a customer who has Antisocial or Narcissistic Personality Disorder.

Learning objective:

To learn tools on how to effectively communicate with customers who have antisocial or narcissistic personality disorder.

"What is a Master Class?"

A master class is a class given to students of a particular discipline by an expert of that discipline. CCER's Master Class Series brings the best in clinical and practical information to vocational rehabilitation counselors and other professionals. Each series involves 1-4 webinars taught by recognized experts and focusing on a specific aspect of the VR counselor's challenging role, with time for questions and consultation following the presentation.

CCER presents the following webinar series:
with Renee Smith and Martha Dodsworth

Tough Customers: Dealing with people with aggressive styles-antisocial and narcissistic personality disorders; strategies for moving people with borderline personality disorders forward; methods for dealing with substance abuse and relapse; finding retention of difficult populations including those with a criminal history.

  • Aggressive communication
  • Antisocial or Narcissistic Personality disorders
  • Strategies for moving people with Borderline Personality disorder forward
  • Substance abuse and relapse
  • Retention for difficult populations including those with a criminal history


Webinars are 90 minutes long 2:30pm to 4pm PST for one; $199 per site for all four webinars